Friday, April 22, 2016

Blog 5

            Currently we are in the process of filming for our final exposition. We need to just shoot a couple more clips and then we will edit our film this weekend. On Sunday we will get together and see where we are in the filming process. Any additional filming will be completed on this day. Most of the editing will be complete by Sunday as well so we plan to have a full video together by Tuesday the latest. The Jeopardy game platform is ready we just need to put the appropriate questions in. 

Friday, March 18, 2016

Pricing

Blog 4
What are the 3 strongest and weakest aspects of your firm’s product strategy?  –  Is your firm addressing all three aspects of the pricing “stool?” How do you know?
Strengths:
1. Innovation is dynamically continuous because it's in an emerging market cognitive computing. (behavioral change for businesses)
2. Brand recognition and all the other assets that come with IBM. For example IBM acquiring medical companies to expand their data and knowledge.
3. Watson is the newest Artificial Intelligent computer introduced into the market and therefore, has the chance to bring interest back to IBM.
Weaknesses:
  1. High customer involvement- needs a high investment in learning and implementing Watson into a business
  2. Customer experience is low making comfort level and efficiency more difficult to learn and then use.
  3. IBM in general, has fallen to the wayside with strong competitors in the market
Pricing Stool: Yes or No.
The IBM Watson project is currently not addressing all three aspects of the pricing stool. The first leg of the pricing stool is cost-driven pricing. Watson’s price is multi-tiered, there is a low end system starting at $30, a professional system starting $80, and then there is a multi-million dollar system. IBM pricing of Watson seems somewhat illogical when related to costs. Competitor-driven pricing is the second leg of the pricing stool. Watson’s pricing scheme does not seem to incorporate one of their most important differential advantages. The thousands of IBM affiliates that could profit from the benefits of IBM Watson. The last last leg of the stool is customer driven pricing. On this leg of the stool IBM rests most of the metaphorical balance. The IBM pricing system reveals some of their desired customer segments. IBM created the multi-tiered pricing system for Watson based off the number of capabilities Watson comes with… ie. number of users, number of rows and columns of data, GB storage space and access to social media platforms.

Friday, March 4, 2016

Blog 3 Differential Advantage and Segmentation

                                                                         Blog 3
Part 1. IBM has a differential advantage in delivering benefits using the best cognitive computing system(Watson)  to the segments of healthcare & government through IBM’s business strengths of brand reputation, diversified programs, and industry market power.


Part 2.Healthcare Industry: To the healthcare industry, the cognitive computing that Watson provides is the operating platform that can structure data like patient medical records faster with more intuitive results because it was created by highly trained and awarded employees of IBM, the leader in computing technologies for the past 70 years.

Government: To governments, the cognitive computing computing that Watson supplies is the operating platform that can structure big data more efficiently because it was created by the highly trained and awarded employees of IBM the leader in computing technologies for the past 70 years.  

Friday, February 19, 2016

Blog #2 The Other 4 C's

Blog 2
As stated in Blog 1 IBM has been granted the most patents for any company for 23 straight years. So they have had no problem innovating. They do however face an immense challenge of innovating in the right fields or to specific customer segments to keep up with the always changing Information Technology field.
Competition: The technology industry is constantly advancing onto new and improved products. Because of this, IBM has a challenging time keeping up with its competitors and consistently innovating the newest technology. Some of their older competitors are Oracle Corporation and Dell while some of their newer competitors are Apple Inc and Google. Each of these companies compete with IBM in different areas. Oracle is a Multibillion dollar software company where Dell is also a Multibillion dollar company specializing in computers. Apple and Google are Multibillion companies who compete with IBM more along the lines of storage space, which is know as the cloud.  Due to the cloud, IBM can potentially lose income on selling bigger parts, software, and services. The cloud is easily accessible and brand new to the market making it more exciting. All of these firms compete with IBM worldwide in a highly competitive market. IBM has a 174% debt to equity ratio in comparison to companies such as Apple or Oracle who have a ratio of 49% and 91%. It’s very problematic for IBM to have that high of a ratio in comparison to its competitors.   
Info retrieved from:
https://ycharts.com/companies/ORCL/debt_equity_ratio
Company: IBM as a company has an abundance of knowledge in the industry because they have been in the industry for so many years. They have recently tried to innovate a system named, Watson. Strength: Overall, their products have been reliable and made of higher quality materials. With a global reach IBM products and services are found worldwide. Weakness: Many of IBM’s competitors listed above are aggressive in revolutionizing newer products at all times which can be tough to keep up. Along the same lines as above, their products are incredibly pricey perhaps leading to more of a supply and less in demand. The global economy has a huge impact on the outcome of IBM’s decisions. IBM is a company that is highly leveraged. They heavily rely on investments. This can potentially be harmful when the investments don’t pan out. On the other hand if these investments do happen to be successful IBM can benefit greatly. IBM focuses on mainly customized products which can limit the use of these products to those that asked for them. They don’t look at producing a product that can satisfy the needs of a large population.
Collaborators: Various outside companies may in fact be assisting IBM by constantly changing the industry. They are challenging IBM to produce the newest and best products which in turn is helping them stay afloat. Some specific examples are Microsoft, Google, and Amazon. An example of this is in cloud computing. Google and Amazon began offering cloud computing for free to customers. Microsoft closely followed with some of its products. IBM has been credited as being the innovators of the cloud, but many of its services were directly business to business or Software as a Service(SaaS). To compete with companies like Google IBM acquired SoftLayer and Cloudant. IBM knew they were behind in cloud services so instead of innovating themselves they used their capital to buy into the service.
As mentioned in the previous blog, IBM provides to a number of industries from the government to healthcare. Having such a broad spectrum of customers requires the ability to adapt and provide the needs of each industry. I would argue that IBM collaborates with its customers in order to meet their needs. Since IBM focuses more on business to business, they aren’t trying to provide a product that meets the needs of the majority. They look at each individual industry, analyze their specific requirements and make a product that can best be utilized within the company.
IBM uses programmers to help build, maintain and service their software products. Since software is a large portion of IBM’s business I thought it important to name them as a main contributor. Programmers are instrumental to IBM because of the simple fact that they are a technology based company. Anything that involves software technology requires an extensive knowledge of programming. These programmers write code which the computer translates into actions that it must execute. Programming requires a lot of time and patience. As new methods of programming are released it important to be able to adapt to the change.
Context: When providing context for a mega corporation like IBM many factors must be accounted for. Examples of these contextual factors include how IBM is affected by oil prices, rapidly advancing technologies, cultural differences in emerging markets and social changes within established markets. Another contextual factor that needs to be addressed is how legal decisions in both the United States and globally affect IBM. The most important contextual question/factor when looking at IBM is how healthy is the global economy. IBM takes the global markets very seriously. An example of this commitment can be perceived by what former CEO Sam Palmisano’s top goal for 2015 was: doubling earnings per share. My opinion is that IBMs CFO’s are actually too focused on their stock and market value. Rather than how their products and services are performing. In the past decade IBM has taken an image hit. This is a contextual issue because clients and the general public see IBM is outdated and inefficient whereas other tech firms are thought of as innovative and progressive. IBM has to hurdle a multitude of issues in the coming years if they want to stay atop the global technology business.
       
http://www.forbes.com/sites/stevedenning/2014/05/30/why-ibm-is-in-decline/#35e1190a4c53

Friday, February 12, 2016

International Business Machines Customer Segments and Values

Introduction: International Business Machines (IBM) is a multinational corporation founded in the United States. As of this year this corporation is ranked 24th on the Fortune 500 list, reporting $93 billion in revenues in 2014. For 23 straight years IBM has been granted the most patents out of any other companies in the world (they were granted 7,355 alone in 2015). Needless to say this is an extremely large company. After much conversation we have decided to tackle this first blog by focusing on the main consumer segments of IBM. Currently, IBM’s services are conducted mainly business to business.Therefor the marketing approach is not as cut and dry.  Each segment below can not be simply sized because many of the services IBM provides overlap each other. For example, a large service IBM provides is the use of Cloud data storage. Healthcare, government and banking segments may all use this resource through IBM itself. Its marketing approach is based a lot on its name for all of its products. The company itself is well known throughout the world. Since this is mainly a business to business company it will market itself differently than one bought by everyday consumers. We tried to address each question in the description of each segment. 

Info retrieved from: http://fortune.com/fortune500/ibm-24/,
http://www.networkworld.com/article/3021831/data-center/us-patent-numbers-decline-ibm-retains-top-spot-in-ifi-ranking.html

Healthcare: IBM and its technology services have contributed to the healthcare industry. Through the use of their technology, caregivers are able to communicate more rapidly with each other from complete opposite sides of the planet. Collaboration is important within this industry; it is important that we communicate ideas and methods rapidly so the best practices are available where they are needed. Innovation is key to advancements. IBM has been providing the tools necessary for industries to reach and even surpass their goals. Healthcare has benefited with increased access to different technologies, specifically software,  enabling caregivers to efficiently use their time by increasing the amount of patients seen in a day and preventing mistakes from human default.The instant access to a plethora amount of past and present data provided by IBM's networks and servers have enabled personnel in the research segment of healthcare to share, compare and work on different ideas and methods.

Government: IBM’s technology is also used within the government for National Security. It provides extra support in defense logistics making sure our military is better prepared and ready for all obstacles that they may face. The government also uses the same technology to enforce border control by collecting data with the intention to prevent national security threats and increase efficiency at the border. Not only are IBM technologies aiding with the protection of nation's borders, but we can also see a notable presence within our public safety. Police and public safety officials are continually looking for a way to prevent crimes across the nation or better prepare for them when prevention is impossible. With the technology that is provided by IBM we can see the use of analytics to solve and even prevent crimes. Technology has the power to collect files and documents then compare it to all other data in order to help solve crimes.

Banking: Advanced analytics is the core to IBM’s banking department. The first goal of IBM wants to help banks to accomplish is make customers the number one priority. This is done by using IBM’s supercomputing abilities to analyze each customer on how they spend their time, money and how they conduct themselves on social media. Second, IBM provides data to help predict trends to decrease risk in these high leveraged enterprises. A huge loss to banks is through fraud and crime. Big data analytics can follow trends and try to catch issues before they these bank lose revenue. Finally,  using the same big data analytics they can predict market trends. Every transaction that goes through a bank can be monitored and analyzed for future use to help predict the market of the future.
http://www.ibm.com/analytics/us/en/industry/banking/index.html

Insurance: Insurance companies deal with massive amounts of paperwork, forms, contracts, and legal processes. It would be very difficult for the largest insurance companies in the world to do this all for themselves. IBM uses Enterprise Content Management(ECM) to help these companies manage their data. ECM is the process of gathering, organizing, and delivering data for companies in need. Basically IBM makes this process much more efficient for companies to locate and use documents when in need.
http://www-01.ibm.com/software/ecm/solutions/insurance.html

Retail: IBM is responsible for helping retail companies organize and establish communication networks within their organizations. From a top management video-conference to in store box checkers, retail companies rely heavily on technology for a variety of purposes. IBM provides the solutions for the huge logistical nightmare it can be to run a retail chain. IBM products and services are an integral part of thousands of retail businesses small and large.With a global reach IBM products and services are found worldwide. Every retail chain wants to be faster, better connected and better prepared for the future. These goals of better connectivity and a sustainable future drive retail companies to employ IBM products and services. The benefits desired from IBM products differ from organization to organization but can be generalized into groups like internal communications, online sales platforms, enterprise efficiency and customer analytics. Retail companies need these products and services to run their businesses so the products must be dependable and the services but be accurate. I see this as a major growth sector for IBM.
Info received from:

Non profit: IBM's nonprofit offerings include a range of services, software and technology including project management, social media, leadership and collaboration and strategic assessment. As well as data backup, resiliency and hacker vulnerability services, along with donation of key software tools such as LotusLive and Lotus Foundations.

Education: IBM’s technology has been used in a variety of ways specifically within the segment of education. Students and instructors alike are able to access data more efficiently as well as creating a more personal experience. This technology is able to connect people all over the world making it more convenient. Education has grown increasingly more important over the years. With IBM’s technology, one’s experience while earning an education is most definitely helpful. Education precisely has used some sort of a computer from the beginning. IBM has been known as the father or creator of the computer to many. This is one way they have implemented their technology or products into the world.  
Info retrieved from: http://www-935.ibm.com/industries/education/